Subsections of T&C:
“Account” refers to the individual DigiPay account.
“Visitor” refers to the people who visit and assess our domain or app to either use its features or to view goods and products in the network.
“Clients” are the people who use DigiPay to purchase certain goods or services through our network.
“Vendor” are the people providing the goods and services.
“Product/Services” are any goods or services that are registered in our domain or app which can be bought through money transaction.
“Load” refers to adding money to the DigiPay wallet via different electronic or physical channels.
“Registration” is the process of creating an account to sign up into DigiPay.
“DigiPay ID” refers to the mobile number used to register/login to the DigiPay network.
“DigiPay website” means our web address www.digipay.cash
“Application” is a mobile or website platform that allows the use of DigiPay services.
“Notification” means notice received by the registered user from DigiPay from time to time.
“Service” is allowing people to pay by using wallet to wallet (W2W) transaction or by cash transaction, and giving both the clients and vendors benefit through loyalty points.
“Terms and Conditions” refers to the terms and conditions listed on this page and all other guidelines that needs to be followed during the use of the DigiPay platform. It also includes the memorandum of understanding that all vendors have agreed to as well as any other agreement made individually with any parties involved.
“Customer” are both the clients and vendors within our network who use our services for buying or selling goods/services.
“DigiPay” is a payment gateway platform that is used by clients and vendors.
1. By registering for or using the site or the network or downloading the app, you agree to be bound by these terms and the various services offered by DigiPay shall be governed by these terms and conditions.
2. If You do not accept these terms, it is advised for not to use the site or the platform/network or app.
3. These Terms may be read as a stand-alone document or be read with other such documents as may apply to a particular account/ service/ transaction. The Customer acknowledges and agrees that DigiPay may at its sole discretion add to, modify or amend the Terms (including the Charges) from time to time. The Terms shall be available on DigiPay’s website/app.
4. DigiPay can modify the terms and conditions without prior notice. The Customer/vendor shall have the right to close the Account or discontinue availing of the services. The Customer agrees that the opening and maintenance of the Account and availing of the Services is subject to the rules and regulations introduced or amended from time to time by the Nepal Rastra Bank.
5. In the event that any provision of these Terms is held to be in violation of any applicable law or if for any reason a court of competent jurisdiction finds any provision of these Terms or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms, and the remainder of these Terms shall continue in full force and effect.
The eligibility for the unregistered Customers will be are:
The eligibility for the registered customers are:
The eligibility for the Regular vendors/sub-vendors are:
The eligibility for the Platinum vendors/sub-vendors are:.
Conditions for Registration
The Conditions for Registration as Vendor or Customer are:
DigiPay updates its security system regularly in accordance to the need of the current cyber security tends. We use a three layer security system currently to make sure that all information within the DigiPay network is secured and cannot be exploited by any malicious parties.
Club Cash powered by ClubOn, whether in the form of GoldCash OR SilverCash, cannot be redeemed into any monetary form outside of DigiPay. They are used exclusively only in the DigiPay Network as a loyalty point in the form of cashbacks as a benefit to DigiPay users. In addition, Silver Cash can be used for promotional purposes by vendors only. Gold cash can be used in exchange for good and services with complying DigiPay vendors or earned through a DigiPay offer or deal. Club Cash is non transferable unless under the conditions of combo deals or Club Cash offers.
Advertisement / Deals / Offers
These ads are displayed on the DigiPay website banner and are most likely to be seen by all visitors of the website/app.
DigiPay features your product/service in a seperate section where they come highly recommended by DigiPay to all its users.
These are to be short term, highly appealing promotional campaigns that last only a couple of days to attract customers rapidly.
A very attractive offer for DigiPay clients that is present only once a week.
Location Based Offers:
This service allows you to send a direct message to customers around their store, if the customers have enabled the location based offer feature on their DigiPay app. Vendors will be able to give customers information about their business and its promotional campaign using direct notification messaging. DigiPay uses the customers spending trend to determine the best people around the business to sent the Location Based Offer to. The cost for these services are based on per person as it may be viewed as SPAM if sent in large numbers.
1st Row Listing:
The Vendor’s product/service is displayed on the first row of the various listings of DigiPay offers on the app and website. Placing them here would result in them being more likely to be seen by the various visitors of the app/website.
2nd Row Listing:
The Vendor’s product/service is displayed on the second row of the various listings of DigiPay offers on the app and website. Placing them here would result in them being more likely to be seen by the various visitors of the app/website.
Discount : A percentage based reduction of the final bill of any product/service.
Club Cash Offer : Offering Gold Cash to customers as a bonus for giving the Vendor business.
Combo Deal: A way for DigiPay customers to pay for goods/services in the DigiPay network using a mixture of Gold Cash and General Cash. In such cases, the evaluation of club cash and Nrs should be 1:1, or more, depending on market but DigiPay holds the right to define/review value of club cash as and when necessary.
The web/mobile application is liable to any kind of updates. DigiPay reverse the right to add or remove features without prior notice. App may be updated without user authorization as it may be to rectify application errors or programming inconsistencies.
The data in the account is liable only to the authorized user. The authorized user is liable to privacy of data and DigiPay is not liable to any type misutilization of data by the authorized user.
Transaction information may be used by DigiPay to understand user preferences to suggest products/services through the location based offers and promote member vendors appropriately. In event of any unforeseen event where a third party has unauthorized access of sensitive data, DigiPay shall not be held accountable for the outcomes of such transgression.
Refunds and Cancellation
DigiPay is not liable for any circumstance when there is a requirement for cancellation of a pending transaction or a refund is required for a completed one. Customers with such issues need to resolve the issue with the appropriate vendors themselves by communicating with them. Vendors can be contacted through their private vendor profiles or through their customer service facilities.
The intellectual components i.e photo and email will be not disclosed in any terms except for the following reasons:
a. DigiPay shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of DigiPay and any other third party services to perform any of its obligations under these Terms, or those applicable specifically to its services/facilities if performance is prevented, hindered or delayed by a Force Majeure event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure event continues.
b. "Force Majeure Event" means any event due to any cause beyond the reasonable control of DigiPay, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.
Limitations in case of damage
DigiPay is not liable to any kind of damage or any breach of morality and ethics with transaction of offers or products of vendor.
Closing of account and Termination
In the following cases, the vendors or customers account will be terminated without prior notice: